Terms and conditions
- Rental Eligibility
- Customers must be at least 18 years old to rent equipment.
- A valid government-issued ID and contact information must be provided at the time of booking.
- Booking and Payment
- All rentals must be paid in full prior to delivery or pick-up.
- Payment confirms acceptance of these terms and secures availability.
- Prices include standard cleaning and basic maintenance but exclude damages.
- Security Deposit
- A refundable security deposit may be required per item.
- Deposits are returned the soonest after return, but never later than 5 business days after the gear is returned in acceptable condition.
- Rental Period
- Rental begins on the agreed date of delivery or customer pick-up.
- Late returns incur additional charges, calculated as per the price list outlined for the specific gear on the website.
- Delivery & Pick-Up
- Delivery and pick-up are available within specified service areas and must be scheduled in advance.
- Customers must be present at the agreed time for both delivery and return.
- Fees apply for unsuccessful delivery attempts caused by customer unavailability.
- Customer Responsibilities
- Customers must inspect all items upon receipt and report any issues within 2 hours.
- Gear must be used according to manufacturer instructions.
- Items must not be sub-rented, resold, or transferred to third parties.
- Damages, Loss & Cleaning
- Gear must be returned in the condition received, normal wear excluded.
- Charges apply for excessive dirt, stains, missing parts, or damaged/lost items.
- Replacement fees will be based on the retail value of the product.
- Cancellations & Refunds
- Cancellations made 48 hours or more in advance of the rental date will receive a full refund.
- Cancellations within 48 hours will receive a 50% refund.
- No refunds for early returns or unused days.
- Liability
- The company is not liable for injuries, damages, or losses arising from improper use of rented items.
- It is the customer’s responsibility to ensure that gear is suitable for their child’s age, weight, and needs.
- Sanitation and Safety
- All baby gear is professionally cleaned and safety-checked before and after each use.
- Products meet relevant safety regulations and standards.
- Privacy
- Customer data is handled confidentially and in accordance with applicable data protection laws.
- No personal data will be shared with third parties without consent.
- Governing Law
- These Terms and Conditions are governed by the laws of [Insert Country or State].